Moses Lake Auto Repair

Professional operation. They fixed the air suspension, changed spark plugs and serpentine belt and identified things that I need to have repaired in the near future. Everything was upfront and they waited for my input before proceeding.

Jen. Your service writer is fantastic.

Great communication, comparable prices; I will definitely use Scotty's for future auto service!

Sarah and Jen at the front are so sweet! Ben saved our trip to the Gorge! We needed to catch a flight and he was able to fix a huge problem for us same day! Dropped the fuel tank and let us know what we could do in the day and what could be saved for later. Fair pricing & fantastic service :)

Here’s the thing that makes it worth going here: they actually take your car out for a drive and then list everything they feel and hear in a detailed explanation and send it to you via text. It doesn’t matter if it’s an oil change or a wheel bearing. They give you peace of mind on how the vehicle drives. I’m always satisfied when I leave this shop. The staff are really explanatory about questions you ask and highly skilled. I’ll continue to give them my business and HIGHLY RECOMMEND to anyone and everyone

First time customer. Courteous staff. Up front about the cost. They kept in touch about the process so we knew when repairs would be completed. Will be a future customer.

Took the car in for an oil change and filters etc. They got everything done in quick order. Also checked a slight brake issue that developed after another shop had done the front brakes. All is well now. Happy with the work done.

Excellent service, very friendly service.. very clean office. Gonna was very prompt to get my car repairs promptly. Very happy with their service.

Elite Mechanics and Fierce Customer Advocacy Genn Saved the Day! I cannot recommend Scotty's Auto Repair in Moses Lake enough! After another shop (Chad's Quick Auto) completely botched a repair on my van, charged me $1,600 for unauthorized work, and left the vehicle running worse, the team at Scotty's stepped in and saved the day. The skilled mechanics at Scotty's thoroughly inspected the van and immediately identified the terrible work. They discovered the other shop had put the completely wrong radiator fluid in my vehicle and had installed a faulty oil filter housing leaving it leaking oil profusely. The mechanics did an amazing job fixing the leaks, flushing the system, and getting the van running perfectly again. Meanwhile, Genn acted as an absolutely incredible, relentless advocate for us. When she called the original shop to hold them accountable, Chads was hostile and would not take accountability for their poor work. Despite their shocking hostility, Genn refused to back down. She used her deep knowledge of the network to escalate our case directly to corporate under the NAPA Auto Care Peace of Mind Warranty. Because the previous shops work was so improperly done, Genn successfully fought and got NAPA Corporate to acknowledge the defective work and cover 100% of the parts and labor costs for the system flush and repairs. The combination of top-tier mechanics at Scottys, and Genn's fierce, unstoppable customer advocacy is unmatched. If you want an auto shop that truly cares, and tenaciously advocates for its customers, Genn and the team at Scottys are the ones to trust. THANK YOU SCOTTY'S!!!